We want you to love what you buy from Sniped. If something isn't right, this page explains exactly how to send it back and when you'll get your money. It is maintained by Sniped Marketplace, Inc. and is not legal advice.
The short version
- — 30 days from delivery to request a return.
- — Items must be in new condition: unused, in original packaging, with all accessories.
- — No restocking fees, ever.
- — Customers cover return shipping on standard returns; we cover it for damaged, defective, or wrong-item orders.
- — Refunds go back to your original payment method within 14 days of us receiving the return.
- — Defective or wrong-item orders are returnable at our cost — no 30-day limit for manufacturing defects covered by warranty.
Who can return
Any customer — guest or signed-in — can request a return within 30 days of the delivery date shown in your tracking confirmation. Open a request from the Support Center with your order number (it starts with SNP-) and the item you want to return. We'll email you a return authorization number to write on the outside of the package, along with the return shipping address.
What's returnable
We accept returns of items in new condition only. To be eligible for a refund, an item must be:
- — Unused and in the same new condition you received it.
- — In the original, undamaged product packaging (brand box, inserts, tags).
- — Accompanied by all accessories, manuals, and free gifts that came with it.
- — Returned with the return authorization number we email you — write it on the outside of the package.
What's not returnable
For hygiene and customization reasons, the following can't be returned unless they arrive damaged or defective:
- — Opened personal-care, grooming, and intimate items.
- — Products customized or engraved for you.
- — Digital gift cards and downloaded software licenses.
- — Items returned outside the 30-day window without an approved warranty claim.
Shipping your return
Returns are by mail. Once your return is authorized, ship the item back to the address we email you using a tracked carrier of your choice. Return shipping is paid by the customer on standard returns — keep your tracking number, as we can't issue a refund for a package we never receive.
Damaged, defective, or wrong items: If we shipped the wrong item or a defective unit, we cover return shipping — contact Support and we'll arrange a prepaid label or reimburse your postage on receipt of the return.
Fees
No restocking fees. We never deduct a restocking, processing, or handling fee from a return refund.
Refund timeline
Once we receive and inspect your return, we email you to confirm approval. Approved refunds are issued to your original payment method — Stripe, Apple Pay, Google Pay, or PayPal — within 14 days of us receiving the return (usually much faster). Your bank may take a few extra days to post it. SnipedPoints earned on the returned order are reversed at the same time.
Exchanges
We don't do direct exchanges. To get a different size, color, or model, return the original item for a refund and place a new order — this is faster than waiting for a swap and keeps stock accurate.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is simply not what you ordered, contact Support within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — including original shipping — at no cost to you. Manufacturing defects covered by the brand warranty can be reported past the 30-day window; we help you file the warranty claim with the brand.
Partial refunds
If a returned item is missing accessories, arrives with clear wear beyond inspecting it, or has damage not present when shipped to you, we may issue a partial refund and email you the reason. We won't issue any refund for items returned in non-resellable condition.
Order cancellations
Orders can be cancelled for a full refund before they ship — usually within a few hours of placing the order. Once an order is marked shipped, it can't be cancelled, but you can return it under this policy once delivered.
Contact
Questions about a return? Email help@sniped.com or visit the Support Center. Sniped Marketplace, Inc. · 548 Market St #52401 · San Francisco, CA 94104.