Everything you need to know about how fast your order leaves our warehouse, what shipping costs, and how to track it. Maintained by Sniped Marketplace, Inc.
The short version
- — Free standard shipping on orders of $100 or more.
- — Flat $5.99 standard shipping under $100.
- — Orders are packed and handed to the carrier within 1-2 business days.
- — Standard delivery lands in 3-7 business days after dispatch.
- — Every order ships tracked — you get a tracking link by email.
Where we ship
We ship to all 50 US states, Washington D.C., and US territories including Puerto Rico. We do not currently ship to PO boxes for oversized items, or to APO/FPO addresses. If your address can't be served by our carriers, we'll email you before charging anything further and refund the order in full.
Shipping costs
- — Orders $100 and over: free standard shipping.
- — Orders under $100: flat $5.99 standard shipping.
- — Alaska, Hawaii, and US territories: standard rates apply, delivery may take 2-4 extra business days.
- — No handling or packaging surcharges — the price you see at checkout is final.
Sales tax, where applicable, is calculated at checkout based on your delivery address and shown before you pay.
Handling time
Orders placed before 2:00 PM PT on a business day are usually packed the same day. Otherwise we pack them the next business day. Handling takes 1-2 business days. We don't pack or dispatch on weekends or US public holidays.
Delivery estimates
- — Standard (free / $5.99): 3-7 business days after dispatch.
- — Remote or rural ZIP codes: add 1-3 business days.
- — Peak periods (Black Friday through late December): add 1-3 business days.
Delivery estimates start the day the carrier scans the package, not the day you order. Total time to your door is handling time plus delivery time.
Carriers
We ship with USPS, UPS, and FedEx, choosing the carrier that gets your package to you fastest for your ZIP code. We can't guarantee a specific carrier for an order.
Tracking your order
As soon as your label is created you'll get a shipping confirmation email with a tracking number. You can also follow your package any time on the Track Order page using your order number (it starts with SNP-) and the email you ordered with.
Split shipments
Orders with items from different brands may arrive in more than one package, sometimes on different days. You're never charged extra for a split shipment — you'll get a tracking number for each parcel.
Late, lost, or stolen packages
If tracking hasn't moved for 7 business days, or the carrier marks a package delivered that you didn't receive, contact Support within 14 days of the delivery scan. We'll open a carrier claim and either reship your order or refund it in full. Please check with neighbors and building management first — most "missing" packages turn up within 24 hours.
Damaged in transit
If your parcel arrives crushed or the product is damaged, email a photo of the box and the item to help@sniped.com within 7 days of delivery. We ship a replacement or refund you in full, including shipping, at no cost to you.
Wrong or incomplete address
Please double-check your address at checkout. If a package is returned to us as undeliverable because of an incorrect address, we refund the order minus the actual return shipping cost. If your order hasn't shipped yet, we can update the address — contact Support quickly with your order number.
Changes and cancellations
Orders can be changed or cancelled for a full refund any time before they ship, usually within a few hours of placing them. Once a label is created, the order is on its way — you can still return it under our Return Policy.
Contact
Shipping question? Email help@sniped.com or visit the Support Center. Sniped Marketplace, Inc. · 548 Market St #52401 · San Francisco, CA 94104.